Terms and Conditions

Terms & Conditions

Last Updated: November 2026

Welcome to bond + Play, operated by Little Bonds Enterprise. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. About Our Products

bond + Play creates handmade sensory mixes and sensory play kits designed to encourage creativity, exploration and parent-child bonding.

Our sensory products are for educational and recreational play purposes only.
Products are non-edible and must not be consumed.
Certain products are handmade, so slight variations in colour, texture, shape and appearance may occur.
Product photographs are for illustration purposes. Actual colours and appearances may vary slightly due to lighting, screens and handmade preparation.

2. General Disclaimer & Product Safety

PLEASE READ CAREFULLY BEFORE USE

Our sensory mixes are designed for children aged 3 years and above and must only be used under direct adult supervision.

While we strive to use carefully selected materials and non-toxic paint for our coloured sensory materials, our products are NOT intended for consumption.

Choking Hazard

Many components within our sensory mixes are small and may pose a choking hazard. Products are not recommended for children under 3 years old or children who still mouth objects.

Always inspect the materials before play and keep small components away from children's mouths.

Adult Supervision Required

Children must never be left unattended while playing with sensory mixes or sensory play kits. An adult must supervise the entire play session.

Hygiene

Please ensure children's hands are washed thoroughly before and after play. Avoid using the products with wet or dirty hands.

Storage

Store sensory mixes in an airtight container in a cool, dry place. Keep away from moisture, direct sunlight and humidity to help prevent spoilage.

Do not use products that have become wet, contaminated, mouldy or show signs of deterioration.

Fragile Components

Some sensory materials, including dried pasta and other natural or food-based components, are inherently fragile and may break during shipping or vigorous play. Minor breakage that does not affect the intended use of the product is a natural characteristic of these materials.

By purchasing our sensory products, you acknowledge that you have read and understood these safety instructions and accept the inherent risks associated with sensory play, subject to your statutory rights under applicable law.

3. Allergy Warning

Our sensory mixes may contain or come into contact with common food allergens. Although we take reasonable precautions when preparing our products, we cannot guarantee that our products are completely free from allergen cross-contact.

Depending on the product and its ingredients, potential allergens may include:

Gluten / Wheat: Some mixes contain pasta or other wheat-based ingredients.
Dairy: Certain ingredients may originate from suppliers or facilities that also handle dairy.
Soy: Some ingredients may contain soy or be processed in facilities handling soy.
Nuts (Tree Nuts & Peanuts): We do not intentionally include nuts unless stated in the product description, but cross-contact may occur through shared processing facilities or equipment.
Eggs: Certain ingredients may be processed in facilities that also handle egg products.

Please check the individual product description and ingredient information before purchasing.

If your child has known food allergies, sensitivities or a history of severe allergic reactions, please exercise caution and consult a healthcare professional before use.

Please contact us if you require further ingredient information before placing an order.

4. Ordering & Payment

All orders are subject to product availability and successful payment confirmation.
Customers are responsible for ensuring that their order details, contact information and delivery address are accurate.
Orders cannot be guaranteed until payment has been successfully received.
We reserve the right to cancel orders where payment cannot be verified or where a product is unavailable.

5. Order Processing & Shipping

Orders will be processed and handed over to the courier within 3 working days after successful payment confirmation.
Working days exclude weekends and public holidays.
Delivery times depend on the courier service and destination.
Tracking information will be provided where available.
Once an order has been handed over to the courier, delivery delays are subject to the courier's handling and operations.

6. Handmade Products & Product Availability

Our products are handmade in small batches. Slight differences in colour, texture, size and appearance are normal and should be expected.

We make reasonable efforts to ensure that product descriptions, photographs and information are accurate. However, minor variations may occur.

Product availability may change without prior notice.

7. Refunds & Returns

All sales are final. We do not accept returns, exchanges or refunds for change of mind, incorrect product selection or personal preferences regarding colour, texture or appearance.

This policy does not exclude or limit any consumer rights or remedies that cannot legally be excluded under Malaysian law.

For damaged, defective or incorrect orders, please contact us within 48 hours of receiving your parcel, with your order number and clear photographs or videos of the issue.

Each case will be reviewed individually in accordance with applicable consumer protection laws.

Please refer to our Refund & Return Policy for further details.

8. Limitation of Liability

Customers are responsible for reading product descriptions, ingredient information and safety warnings before purchasing and using our products.

Customers must ensure that products are suitable for the intended child and that continuous adult supervision is provided during play.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability, guarantee, right or remedy that cannot legally be excluded or restricted under Malaysian law.

9. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be published on our website and will take effect upon publication.